Terms And Conditions

Our Booking Conditions

It is our wish that you thoroughly enjoy your holiday and therefore we would urge you to read the booking conditions and important information before booking your holiday. We hope you will find the information useful. Set out below are the conditions that apply to your holiday with us. Our intention is to avoid complicated and lengthy legalese in our relationship with you and to ensure that principles of fairness and reasonableness should apply in the unlikely event of there being any dispute between us. Please read these terms carefully before completing and signing the online booking form. The full contents of our brochure / website form the basis of your contract with us. Please ensure that you have read and understood all information on this and other pages. Your contract with Solitair Limited commences on the date of issue of the confirmation invoice. Your holiday contract will be with Solitair Limited trading as Solitair Holidays whose registered office is 40 Princess Street, Manchester, M1 6DE. Solitair Holidays is fully bonded under Air Travel Organisers Licence number 6184.

Booking and Payments

The appropriate deposit plus (optional) insurance must be paid when completing and returning the booking form. The balance is due not later than 10 weeks prior to departure, and if not so received Solitair Holidays have the right to cancel the booking. Payment of your holiday may be made by cash, debit or credit card. Payment by Visa or MasterCard is acceptable subject to a 2% surcharge & Amex is 3% surcharge. Delta, Visa Debit, Master Debit, Solo, Electron cards are subject to £5 surcharge. A minimum card charge of £5 applies on all card payment from £1 - £250. Solitair Holidays reserve the right to cancel or refuse to accept any booking at any time.

Changes

Once confirmed and invoiced, any changes by you to your holiday arrangements will incur an administration fee of at least £25 for UK breaks and £50 for all others, if a change is made more than 55 days before departure. The fee may sometimes be higher if the change results in Solitair Ltd being charged higher amounts by our suppliers. Changes made 55 days or less before departure will incur cancellation charges, as indicated below.

Flights

Your air travel is included in your package, if the carrier makes changes to the original schedule, we will inform you as soon as possible. We reserve the right to substitute airlines and aircraft, or change the destination airport, but if you opt to cancel as a result of the above changes, you will be liable for normal cancellation charges. The conditions of the transport carrier apply to your journey. The liability of all carriers are generally governed by the Warsaw convention, Hague protocol or Athens convention. Please note flights used are not operated or owned by Solitair Ltd and are subject to the airline contract.